Refund & Cancellation Policy

1. Free Accounts

The permanent 2GB Free plan has no subscription charge and therefore does not generate a subscription refund.

Creating a Free account does not automatically enroll you into a paid plan or authorize a future charge.

2. Paid Plan Launch Status

Paid MastaCloud Personal plans may be displayed before automatic checkout becomes available. A displayed price does not create a charge or paid plan unless you complete an authorized checkout.

When paid checkout launches, the checkout flow will show the selected plan, price, currency, billing interval, renewal status, applicable taxes, and payment provider before payment confirmation.

3. Subscription Cancellation

When recurring paid subscriptions become available, cancellation will stop future renewals. Unless otherwise stated during checkout or required by applicable law, cancellation will not automatically refund the current billing period.

Paid access may continue until the end of the active billing period. Storage limits and available features may then change according to the downgrade and retention process communicated at that time.

4. Refund Review

Refunds are reviewed case by case. Eligible review situations may include duplicate charges, clear billing errors, a paid plan that was not activated correctly, the wrong plan being applied, or an extended service outage caused by MastaCloud.

A refund request should include the account email, payment date, selected plan, payment reference, amount paid, and a clear description of the issue.

5. Normally Non-Refundable Situations

Refunds are generally not provided for change of mind, unused time, failure to cancel before renewal, substantial storage usage, completed downloads, consumed bandwidth, policy violations, account abuse, or purchases completed without reviewing the displayed plan information.

Nothing in this policy limits consumer rights or remedies that cannot legally be excluded.

6. Refund Processing Time

Approved refunds may be processed through the original payment provider. Final settlement time may depend on that provider, card network, mobile-money provider, bank, currency conversion, or payment method.

7. Files After Cancellation Or Downgrade

If stored usage exceeds the applicable plan limit after cancellation or downgrade, uploads, sharing, or other account features may be restricted.

Customers remain responsible for downloading required files before any communicated retention or deletion deadline. Files already in Trash remain subject to the current seven-day Trash retention rule.

8. Chargebacks And Payment Disputes

If a payment is disputed through a bank or payment provider, access to the related paid plan may be restricted while the dispute is investigated.

Customers should contact MastaCloud support first where reasonably possible so that billing errors or duplicate charges can be investigated directly.

9. Contact

For cancellation, duplicate-charge, payment, or refund support, contact [email protected] with the subject “MastaCloud Billing Support”.