Privacy Policy

1. Information We Collect

We collect information you provide directly, including your name, email address, optional phone number, account details, support messages, and billing information if you later use a paid plan.

We also process technical information needed to operate and protect the service, including device and browser details, IP address, session information, security events, error logs, storage usage, upload status, download activity, and account activity.

2. Files And File Metadata

MastaCloud processes the files you upload so that we can store, organize, retrieve, download, delete, restore, and share them according to your instructions.

We may process file details such as file name, size, type, folder, storage location, upload status, integrity information, timestamps, download activity, Trash status, and sharing settings.

We do not claim ownership of your files. You retain ownership and responsibility for your content.

3. How We Use Information

We use information to create and authenticate accounts, provide storage and sharing features, enforce plan limits, recover interrupted uploads, support downloads, maintain Trash retention, prevent abuse, investigate errors, provide customer support, and improve reliability.

We may use aggregated or de-identified operational information for capacity planning, product analytics, fraud prevention, security, and service improvement.

4. Service Providers And International Processing

We may use selected infrastructure, cloud storage, email, monitoring, analytics, support, and payment providers to operate MastaCloud. Providers receive only the information reasonably required for their function.

Information may be processed in countries where our infrastructure or service providers operate. Where applicable, we use contractual, technical, organizational, or other lawful safeguards for international processing.

5. Sharing And Public Links

Files are private by default. When you create a share link, you instruct MastaCloud to make the selected file available to people who possess or receive that link, subject to the sharing rules you configure.

You are responsible for choosing recipients, setting expiry or download limits where available, revoking links when access is no longer needed, and avoiding publication of sensitive links.

6. Retention And Deletion

Active files remain stored while your account and applicable plan remain active, subject to plan limits, operational requirements, and these policies.

Files moved to Trash are currently eligible for recovery for seven days. After the retention period, they may be permanently deleted automatically and may no longer be recoverable.

Certain account, billing, security, fraud-prevention, audit, legal, backup, and support records may be retained for longer where reasonably necessary or legally required.

7. Security

We use access controls, isolated product sessions, private storage patterns, signed upload and download access, authorization checks, logging, and operational safeguards designed to reduce unauthorized access and data-loss risk.

No internet or cloud service can guarantee absolute security. You are responsible for protecting your email account, login codes, devices, and share links.

8. Your Rights And Requests

Depending on applicable law, you may request access, correction, deletion, restriction, objection, portability, or information about how your personal data is processed.

We may need to verify your identity before completing a request. Some information may be retained where required for legal, billing, security, fraud-prevention, or legitimate operational purposes.

9. Contact

For privacy questions, data requests, security concerns, or account deletion support, contact [email protected].